EU-U.S. and Swiss-U.S. privacy shield notice

Effective Date: 2 August 2019

As Jeppesen is a global organization, we may transfer your Personally Identifiable Information (PII) to Jeppesen in the United States of America (US), to any Jeppesen subsidiary worldwide, or to third parties and business partners located in various countries around the world. By use of our websites, mobile applications, products, solutions, and services (collectively our “Solutions”), or providing any PII to Jeppesen where applicable law permits, you consent to the transfer, processing, and storage of such information outside of your country of residence where data protection standards may be different.

Jeppesen safeguards and enables the global transfer of PII by participation in the:

  • EU-US and Swiss-US Privacy Shields

Jeppesen participates in and has certified its compliance with the EU-U.S. and Swiss-US Privacy Shield Frameworks and Principles as set forth by the US Department of Commerce regarding the collection, use, and retention of PII transferred from the European Union (EU) and Switzerland, respectively. Jeppesen is committed to subjecting all PII received from European Union (EU) member countries and Switzerland, in reliance on the EU-US and Swiss-US Privacy Shield Frameworks, to the Frameworks’ applicable Principles. If there is any conflict between the terms in this Policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern.  To learn more about these Privacy Shield Frameworks, visit the U.S. Department of Commerce’s Privacy Shield site.

Jeppesen is responsible for the processing of PII it receives, under these Privacy Shield Frameworks, and subsequently transfers to a third party acting as an agent on its behalf. Jeppesen complies with the Privacy Shield Principles for all onward transfers of PII from the EU and Switzerland, including the onward transfer liability provisions. In certain situations, Jeppesen may be required to disclose Personally Identifiable Information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

With respect to PII received or transferred pursuant to these Privacy Shield Frameworks, Jeppesen is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. Judicial Arbitration and Mediation Services (JAMS) Alternative Dispute Resolution (ADR) is Jeppesen’s Dispute Resolution provider under the EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield Frameworks. JAMS is recourse mechanisms available to investigate unresolved complaints and is a system of ADR by an independent third party. JAMS. For additional information access the JAMS website at  Individuals have the possibility, under certain circumstances, to invoke binding arbitration for complaints regarding Privacy Shield compliance not resolved by any of the above Privacy Shield mechanisms. Access additional information on binding arbitration at Privacy Shield Annex 1.