Frequently Asked Questions New to Jeppesen? Account and Billing Shopping Products and Services New to Jeppesen? What is your privacy policy? Jeppesen Sanderson, Inc. and its family of companies (collectively “Jeppesen”) are sensitive to the issue of confidentiality, the protection of Personal Data (PD) and are committed to protecting individual privacy across our range of websites, mobile applications, products, and services. This notice provides information about data we collect, use and share. Read the full privacy policy here. How do I contact your sales team? We have sales reps around the world who are waiting for your call! Contact information is located here. What makes Jeppesen unique? With 85 years of industry leading experience, we make it possible every day for people around the globe to reach their destinations—safely and efficiently. We are customer focused and create life-long customers. Our customers’ success is our success. We proactively pursue quality and build quality into everything we do. Quality is everyone’s responsibility at Jeppesen. We innovate by making the right ideas real. Our solutions are best in class. What does Jeppesen offer? For 85 years, we have been helping aviation professionals worldwide reach their destinations safely and efficiently. Today, as part of the One Boeing Community, we build on those roots by offering an ever-expanding array of innovative informational products, services, and software. Account and Billing Why do I need multiple logins for various Jeppesen services? Many Jeppesen systems are created using different technologies and processes. An unfortunate result is that some of our newer products are not compatible with the user databases in some of our existing solutions. We have a long term goal to bring as many of our solutions as possible under a single username and password. It will take us time to get there and we appreciate your patience while we strive towards that goal. Shopping Where can I buy Jeppesen products? Visit our online store to view and purchase products online, or contact our sales team for more information. Where can I find shopping-related questions? Visit our Store FAQs to see other common questions related to shopping and shipping. Where can I purchase a subscription for my avionics? We are happy to help! You can find phone numbers for our customer service agents here. How do I order NavData? Our sales team can help you! Click here for contact information. How do I order electronic charts? Our sales team can help you! Click here for contact information. Products and Services How do I sign up for product alerts or chart alerts? Notices and alerts provides our customers with important information impacting the products and services that we offer. You can subscribe for notices and alerts through an RSS feed. Check out our Notices and Alerts page for more information. I have questions about a Jeppesen product I use. If you have a question related to our products or services, check out our Jeppesen product support portal. It is an inclusive, customer friendly, self-help knowledge base that can assist when trying to work through common issues. Where can I get a user manual for your products? If you are looking for a detailed guide for the Jeppesen product you use, check out our support portal. How and when can I reach your technical support team? Our support teams are available around the clock. Email: Nav Support Ops Support For support by phone, call: 303-328-4587 1-800-732-2800 +49-6102-5070 If I need a trip kit for a last minute flight who can I contact? We can help you with a trip kit! Our customer support team is waiting for your call. Click here for the phone number in your region. If you are a Commercial Aviation or Business Aviation customer, please contact your account manager. Where is my training course? You will find your training course in Jeppesen’s Learning Center. Click here to visit to the Learning Center. Why should I choose Jeppesen charts? Quite simply, our charts provide the right information, in the right format, at the right time. Our Briefing Strip™ organizes information by phase of flight with descent calculations. The chart layout flows in a logical sequence so you have easy access to key information during critical phases of flight, which help reduce planning time and workload. Learn more about our charts here. Where can I find the schedule for NavData and chart updates? Click here to see our update schedule cycle. What does a specific symbol or notation on my Jeppesen chart mean? For an in-depth glossary of all symbols and notes found on Jeppesen terminal and enroute charts, please click here.