Frequently Asked Questions

General questions

What is your privacy policy?

Jeppesen Sanderson, Inc. and its family of companies (collectively “Jeppesen”) are sensitive to the issue of confidentiality, the protection of Personal Data (PD) and are committed to protecting individual privacy across our range of websites, mobile applications, products, and services. This notice provides information about data we collect, use and share. Read the full privacy policy here.

How do I contact your sales team?

We have sales reps around the world who are waiting for your call! Contact information is located here.

What makes Jeppesen unique?

With 85 years of industry leading experience, we make it possible every day for people around the globe to reach their destinations—safely and efficiently. We are customer focused and create life-long customers. Our customers’ success is our success. We proactively pursue quality and build quality into everything we do. Quality is everyone’s responsibility at Jeppesen. We innovate by making the right ideas real. Our solutions are best in class.

What does Jeppesen offer?

For 85 years, we have been helping aviation professionals worldwide reach their destinations safely and efficiently. Today, as part of the One Boeing Community, we build on those roots by offering an ever-expanding array of innovative informational products, services, and software.

What is Jeppesen doing in response to COVID-19?

With the impact of COVID-19 now reaching deep into all of our lives, we are sharing a brief note on what we at Jeppesen are doing to support our team, you, and our products during this unprecedented time:

  • Jeppesen employees are working remotely, self-isolating, and doing their part to stay healthy and help “Flatten the Curve.”
  • We have paused all in-person events until further notice.
  • Business continuity is a priority, and we are doing everything we can to ensure all internal systems that support our products and applications are functional during this crisis.
  • We have plans in place to keep publishing chart, data and application updates on their regular schedule.
  • Our global support and control center (GSCC) is currently staffed and fully operational.

This is a challenging time and our first priority is to keep the team healthy, followed by ensuring we keep our products and services functioning to support you and your operations during this difficult time.