Product Training for Crew Solutions Home / Training and Pilot Supplies / Product Training for Flight Planning and Crew Solutions / Product Training for Crew Solutions Overview Course Schedule Training Paths Learn more We offer courses tailored for your support-teams (planners, trackers, expert users, developers and system administrators, analysts and project managers). The courses cover everything needed for implementation, production and to start growing into future versions so the support team can keep up with changing business needs. Most courses are two days, and scheduled at our main training sites in Gothenburg, Sweden and Montreal, Canada. Learn anytime, anywhere with our online courses Our online, self-paced training course offerings are growing! Whether you are a new customer or your team needs a refresher, we are pleased to offer these online courses: Product Introduction: Product Basics: Introduction – Atrium System Basics – Linux Unix Introduction – Behind the scenes of your flight Basics – Pairing Analysis Introduction – Crew and Fleet Management Solutions Basics – Pairing Introduction – Crew Management Basics – Rave for Studio Introduction – Irregular Operations (IROPs) Introduction – Operation Control Center Introduction – Pairing Introduction – Rostering Introduction – Tracking Introduction – Why is my flight delayed Register by sending a request to: CrewAcademy@boeing.com Learn More Learn from subject matter experts All of our instructors work in their field of expertise and teach part-time, which allows them to stay on top of the technologies while maintaining a close relationship with our customers. We train about 600 external students yearly, and internal employees are trained on the same courses. If requested for larger training efforts, we work with you on “train the trainer” programs to make sure that course quality and content meet your specific needs (location, language, etc.). Learn about Crew Solutions Not sure which course to take? Here are some suggested learning paths based on typical roles at an airline. Each path shows the order in which courses should be taken. You can also view the entire course schedule with pricing and contact information for enrolling. View course schedule Scheduler Tracker Expert User Analyst Developer What is the role of a planner or scheduler? A Planner or Scheduler creates, optimizes, maintains and publishes resources, trips or rosters while maintaining minimal cost. A planner has a good understanding of the planning problem and uses both manual and automatic functionality in the Crew & Fleet management system to solve the planning problem. Typical Tasks & Responsibilities Interfaces – making sure that data is “right” Scheduling / Planning Setting up data needed Training Path Improve your planning and scheduling skills by following this defined path. Product Introduction: Introduction – Pairing Introduction – Rostering Product Basics: Basics – Manpower Basics – Pairing Basics – Rostering Strict Seniority Basics – Rostering Weighted Fair Share Product Advanced: Advanced – Pairing Optimization View course schedule What is the role of a tracker? A Tracker manages recovery of disrupted rosters while maintaining minimal cost. A tracker has a good understanding of the planning problem and disruption situations and uses the functionality in the Crew & Fleet management system to solve the tracking problem. Typical Tasks & Responsibilities Maintaining rosters Evaluate consequences of changes Inform crew/hotel/transportation Training Path Improve your tracking skills by following this defined path. Product Introduction: Introduction – Tracking Product Basics: Basics – Tracking View Course Schedule What is the role of an expert user? An Expert User has a good understanding of the planning process, the IT environment and how to utilize and update the Crew & Fleet management system. Typical Tasks & Responsibilities Handling end-user support Supporting Development Reporting Bugs Specifying CR Testing SP /CR Maintaining Step by Step Training Path Improve your skills by following this defined path. Product Introduction: Introduction – Pairing Introduction – Rostering Introduction – Tracking Product Basics: Basics – Manpower Basics – Pairing Basics – Rostering Strict Seniority Basics – Rostering Weighted Fair Share Basics – Tracking Product Advanced: Advanced – Pairing Optimization View Course Schedule What is the role of an analyst or project manager? A Business Analyst has a strong understanding of the airline business and how it relates to the planning process. A Business Analyst creates long term forecasts and simulations to identify possible process or agreement changes to improve crew resource utilization. Typical Tasks & Responsibilities Developing Planning Process Running What if scenarios Submitting CR A Project Manager… Typical Tasks & Responsibilities Prioritizing CR Planning implementation project’s tasks & activities & training Holding weekly internal meeting Training Path Improve your skills by following this defined path. Production Introduction: Introduction – Pairing Introduction – Rostering Introduction – Tracking Product Basics: Basics – Manpower Basics – Pairing Basics – Rostering Strict Seniority Basics – Rostering Weighted Fair Share Basics – Tracking View Course Schedule What is the role of a developer or systems administrator? A Developer customizes the user interface and planning/tracking functionality, develops and maintains rules, cost functions, quality constraints, reports and scripts. Typical Tasks & Responsibilities Maintaining Data Interfaces Developing & Maintaining Rave code Report code GUI Maintaining Functional Reference A System Administrator makes sure that the Crew & Fleet management system runs smoothly, that backups are made regularly and that the operating system is properly configured. Typical Tasks & Responsibilities Maintaining Infrastructure (Oracle, NFS, Exceed) Supporting Hardware & System Updating CARMSYS (Service Packs) Training Path Follow this training path if you are a developer or systems administrator Product Introduction: Introduction – Pairing Introduction – Rostering Introduction – Tracking Product Basics: Basics – Infrastructure and Administration for Studio Basics – Manpower Basics – Pairing Basics – Rave for Studio Basics – Report Development for Studio Basics – Rostering Strict Seniority Basics – Rostering Weighted Fair Share Basics – Tracking Product Advanced: Advanced – Pairing Optimization Advanced – Rave for Pairing Optimizer Advanced – Rave for Rostering SS Optimizer Advanced – Rave for Rostering WFS Optimizer Advanced – Rave for Studio View course schedule Take your training to the next level Request more information about our product training options by clicking below. Request More Information